Abbey’ s Payments team asked TPN to lead the selection process for procuring an end to end electronic payments system. Having managed the initial shortlisting project, TPN’s payments knowledge and focus on delivery made them ideal partners to manage the next stage of the process.
TPN Associate Dave Smith worked with management from the Business, IT and Procurement to meet some extremely challenging deadlines, delivering a complex mix of system and supplier evaluation skills, facilitation and payments expertise.
The process accomplished the production of a Request For Proposal, the evaluation of proposals and presentations, the conduct of a weighted evaluation and selection process, shortlisting, preliminary supplier negotiations and the take-up of supplier references.
Feedback from the IT and business teams at Abbey summed up Dave’s contribution as follows:-
“Dave’s experience throughout the RFP was invaluable. He led us through the process, working to extremely tight timescales, and drawing the team together. A true professional, Dave demonstrated strong communication and reporting skills throughout and most importantly maintained a sense of humour throughout!”
Abbey selected and engaged TPN’s Robin Coleman as Programme Manager for its major programme of Branch Refurbishment – giving Rob and TPN responsibility for successful delivery from a wide range of stakeholders and both internal-external suppliers.
These included – Sales, Property, IT, Marketing, Finance and a number of external consultants, incl Architects, Engineering specialists, Decorating contractors. The programme covered Rebranding, Internal refurbishment, the development of two new formats (Column and Kiosk) and DDA compliance.
TPN were responsible for the implementation of structure and process in the programme. A Programme Office was established with a clear focus on Financial Governance and a strong Communication function. Several processes were implemented, including Change Management and Risk and Issue Management.
Speaking on behalf of Abbey, Lead Programme Manager Phil Cliff, commented as follows ;-
" We had already worked with TPN and knew something about their ability to deliver - I knew at the outset that this programme had a number of major challenges. TPN's Rob Coleman joined the programme – bringing his high focus on delivery and his attention to detail, which has contributed to the successes of this programme.
Rob is highly committed and passionate about delivery. He is a demanding manager with a sound knowledge of Systems, Infrastructure and Programme Management”
|
