Business Analyst

Location London
Discipline: Operations, Data Analytics, Change, Transformation & Implementation
Salary: up to £85,000 DOE
Contact name: Stephanie Barber

Contact email:

About The Company

Our client is an established local relationship bank, who pride themselves on their customer satisfaction and financial stability and sustainability. Founded in 1871, their success is based on their strong customer relationships and for the 13th year in a row have the most satisfied customers in Britain, following an independent satisfaction survey for personal and business banking customers. Their focus is on the long term and are proud to always provide the best advice for their customers.

About The Opportunity

As a Business Analyst you will be responsible for working with both Business and IT to elicit requirements user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance.

This role brings a lot of trust with everyday decision making power and an opportunity to pursue a unique career and explore different parts of the bank. Our client believes that every person they recruit is an investment for the Bank and want their employees to stay with them for the long-term. If you’re looking to join an established and successful bank with an open and professional culture, then this could be the perfect role for you.


  • Requirement’s engineering elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.

  • Business case creation, feasibility study and solution evaluation: analysing and assessing risks and impacts of solution options, performing cost-benefit analysis and collaborating with a variety of stakeholders to achieve an investment decision.

  • Strategy analysis: exploring and analysing current situations, internal and external strategic drivers, implementation strategies and identifying risks and impacts of a desired implementation approach.

  • Process Design: ability to document both the AS-IS and TO-BE situations for relevant business domains.

  • Planning and monitoring deliverables: monitor and manage their own BA and wider project deliverables. Escalate and manage risks and issues as they arise.

  • Change Delivery: Helping identify impacts to the Business, Processes, IT Systems and Organisational structure.

  • Business readiness - Planning and co-ordinating communications and training to support the Project implementation

  • Collaborative working: Active participants and contributors within the Bank’s BA practice

About The Desired Candidate

  • Effective Stakeholder Management

  • Able to effectively communicate to varying levels of Stakeholders

  • Analytical approach to work; varying ways to problem solve (e.g. data analysis, MI), root-cause analysis etc.

  • Be able to work autonomously and as part of a wider team

  • Practical experience and an understanding of both Agile and Waterfall ways of working

  • Experience in modelling business processes, preferably BPMN or other industry modelling standards

  • Experience using a variety of BA software tools such as JIRA, Confluence, MS Visio etc.

  • Experience working within the Financial Services sector is also desirable

  • An industry level qualification in Business Analysis e.g. the BCS’s International/Advanced Diploma in Business Analysis or IIBA’s Certified Business Analysis professional (CBAP) is desirable

  • AGILE and Prince2 Qualifications is desirable or alternatively, a sufficient level of practical Business Analysis experience (minimum 5 years)

This role is based in London, with 3 days working in the office and 2 days remote