Client Director

Location London
Salary: £90,000 Plus Bonus
Contact name: David Earles

Contact email:

​About the Company

Our client sits firmly in the fin-tech market and have close relations with national and international banking giants and industry leaders. With their diverse range of projects, their goals are ambitious, and the pace is quick and so they recruit people who are not afraid to challenge the status quo and can help them achieve their mission of delivering the best loyalty programmes around the world.

About the Opportunity

Reporting to the Global Partnerships Director, our client are looking for a commercial strategic minded individual that can cultivate and grow Tier 1 financial institution clients.

This person will be a senior member of the team that will drive forward our client’s customer engagement programmes to give more value back to their banking clients and their customers. You’ll need to be able to identify opportunities and understand client’s unique strategies and priorities that ensures successful alignment for all parties. Key to this role is having the empathy and ability to understand the channel to the clients’ customers.

This position will be a key contributor to the company’s continued expansion, meaning there’s also plenty of career growth opportunities.


  • The day to day running of their key banking client relationships at various management levels, proactively working with a range of teams internally and with the client to deliver against programme KPIs and business performance

  • Understanding the bank client’s business and programme objectives to identify and deliver new strategic opportunities supporting innovation and improvement

  • Aligning the company’s strategic objectives with client business programme objectives that ensure alignment and growth for our client and their programmes

  • Defining the client strategy and plan and working with cross matrix team to execute on those plans

  • Driving key stakeholder meetings with the client (Quarterly and monthly) that ensures strategic and programme objectives are being met and managed

  • Monitoring client and market trends and insights to identify new opportunities and grow profitable revenue streams

  • Establishing and maintaining trusted and effective client relationships, aligning them to our client’s strategy

  • Being the voice of the client within the company- lead and coordinate matrix teams to deliver against key goals and objectives

  • Organising and leading performance and planning meetings with client and internal teams

  • Maintaining accurate revenue forecasts and budgets, alongside the programme performance

About the Desired Candidate

  • 8+ years working in a commercial role in managing relationships in loyalty/ retail banking/ payments or related B2B sectors with a consumer/customer at the end of the other side of the relationship.

  • Strategic leader who is highly adept at anticipating consequences and opportunities

  • Be able to create/convert new client revenue opportunities and drive revenue generation

  • Support their business development team to drive growth and expand additional business streams

  • Demonstrable relevant client-side and/ or partner management experience

  • An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience

  • KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability