EPOS Senior Account Manager

About the Company

Our client is a well-established disruptive leader in the fintech sector. They have a team of over 500 people across 10 offices worldwide. In 2019, under new management they restructured to establish themselves as a leading FinTech payments and software solutions provider, specialising in dynamic verticals including Crypto, Gaming and Financial Services innovation.

Their leading solutions platform brings Storefront, Payments, Loyalty and Data Management together in one flexible, secure solution. They have recently acquired a new company to continue to expand their retail omni channel offering and are experiencing a huge growth trajectory.

About the Opportunity

Responsible for directly managing a portfolio of clients, products and services, you will hold the responsibility for maintaining and growing revenue of these assigned key accounts. Primary focus is gaining a more in-depth understanding of client’s business goals and create strategies to tie these goals into the wider product suite. This is a challenging and varied role that will require commercial, business and technical acumen in order to be successful.

Responsibilities

• Primary job is to be the main point of contact for key accounts, to fully understand a commercial client roadmap and help clients achieve their goals through the companies EPOS solutions.

• Build and maintain strategic account plans to improve value driven relationships that will result in long term development and retention, maximising revenue potential.

• Develop technical proposals to propose Cross Sell opportunities within the account portfolio.

• Lead the development, presentation and sales of a value proposition to new and existing customers.

• Conduct Account quarterly business reviews to report on back on success of market penetration.

• Ensure tracking of performance of these keys accounts portfolio to meet quarterly volume, revenue and cross sell targets.

• Internal cross functional engagement with Product/Compliance/Risk teams to resolve client queries and implement upselling opportunities.

• Act as the lead contributor and SME for EPOS within the company, advising and mentoring junior members of the team.

• Provide training and support to clients and internal teams on the primary technology.

• Provide business with customer feedback in order to help identify potential new features or products to help the company be a market leader.

• Attend relevant company marketing or industry events that would strengthen the relationship of the client to grow the account.

About the Desired Candidate

• Experience managing any of these product sets: POS, Self-Check Out, Inventory Management, Order Warehousing, Mobile Checkout.

• Ideally from Retail world

• Technical and Commercial business acumen

• Bachelors degree or equivalent

• Strong knowledge of EPOS market and company competitors.

• Proven track record of ability to meet and surpass sales, cross-sell and upsell targets

• Team player, excellent inter-personal skills

• Understanding of Payment systems capabilities and features

• Computer literacy, Salesforce a plus