Group Product Owner

Location Essex, England, United Kingdom
Discipline: Product
Job type: Permanent
Salary: £125,000 Plus Package
Contact name: Stephanie Barber

Contact email: Stephanie.Barber@tpn.co.uk

​About The Company

Our client is a wholly owned subsidiary of one of the biggest motor company brands in the world. A UK registered bank regulated by the Prudential Regulation Authority (“PRA”) and Financial Conduct Authority (“FCA”). They are authorised by the PRA and FCA to carry out a range of activities within the UK and, through a branch and subsidiary network. The company offers a variety of retail, leasing and wholesale automotive financial products and services through the across many European markets. These services ensure that more than 1 million customers can drive the vehicle they need, and that dealer networks can stock their dealerships with new vehicles. Most of the companies 750 strong UK team work in either their European Head Office in Essex, or in their business centre
in Manchester city centre that supports UK retail customers and the companies European Dealer Network. Our client also runs an online savings bank in the UK. This retail deposits business has generated £3.5 billion in deposits since launching in April 2017, and the quality of its products and customer service has resulted in numerous awards as well as strong customer satisfaction scores. The company has fostered a culture that spans linguistic and cultural boundaries, enabling their team to excel personally and professionally as they support pan-European and global business. They believe that a key ingredient to business success is the diversity of the workforce, where differences are valued and everyone is included. Our backgrounds, opinions, experiences and life situations are just some of the distinctions we bring to the workplace. Their diversity makes them a better company by bringing in fresh ideas and different perspectives and by creating a truly collaborative workplace.

About The Opportunity

The company is responsible for rolling out digital payment solutions through all business units, products and experiences. In this role you will lead an established team of 6 people for implementing and operating payment solutions for the motor brand. This role is instrumental in delivering the future vision for the company’s credit enablement of customer purchases from dealers. The delivery of new digital solutions will require significant critical thinking, collaboration with partner(s) and drive for innovation to succeed in support of Company strategy for eCommerce sales of vehicles and associated products and services. For this challenging role we are seeking an experienced individual with an impressive track record of delivery of digital payment and ecommerce propositions, as well as proven strategic and analytical abilities for identifying new opportunities and capability needs. Ideally your experience will be in digital payments or ecommerce space. You will bring a wide angled lens to the business, and a passion for use of innovative technology driven solutions to provide world class customer experiences, coupled with an ability to lead and deliver teams to exceptional results. The nature of the role will mean it will appeal to people from both business and IT backgrounds.
The role is primarily focused on European markets but can occasionally require support for countries outside of Europe. An understanding of the European Banking and Payments environment is essential. The role is based in Dunton, Essex and you will report to the US based Director, Foundational Platform and be part of Foundational Platform leadership team.

Responsibilities

  • Be Group Product Owner for Europe, working as part of the Foundational Platform team within the

  • Product Organisation

  • Lead the Europe business team with Product and Operational responsibilities

  • Manage relationship with and provide input to motor vehicle and credit IT teams on requirements to achieve 'right first time' delivery

  • Work with the global payments team and external partners to shape the payments roadmap and prioritise European deliverables

  • Support Analysts to implement new products and payment features

  • Identify potential risks and issues, and address them proactively to ensure you are delivering robust functionality

  • Be the customers’ advocate and never let customers down

  • Be passionate about problem solving, getting to the root cause of an issue and implementing robust corrective action

  • Take full ownership of a task, identifying and engaging all appropriate stakeholders, and drive everything through to a conclusion

About You

  • 10+ experience with a demonstrated track record of digital payment and ecommerce product design, delivery and management with a Financial Services, eCommerce Merchant or FinTech

  • Obsessing on the experience of customers and merchants

  • Good communication and reporting skills at all levels within the business

  • People leadership

  • Ability to work under pressure to tight deadlines

  • Supplier relationship management

  • Degree/MSc/MBA or equivalent