ISV Sales Account Manager

​About the Company

Our client provides innovative acquiring and issuing services to business of all sizes, based on their individual needs. The company was founded in 2010 and has a presence within 23 countries across Europe. Backed by two of the world’s largest investors they are an entirely cloud-based licensed e-money institution for the provision of payment services and are a Principal member of MasterCard and Visa for issuing and acquiring services as well as a partner to leading global companies, such as Microsoft and AllPay.

About The Opportunity

The ISV team support the company's digital payment solutions through our client's affiliate and Independent SaaS software Partner program. Within this role you will account manage a number of affiliate and ISV partners to help grow their sales pipelines and nurture business opportunities through to fruition. The role will consist of 70% account management and 30% new business development, providing an opportunity for those wishing to move into new business sales through developing relationships with perspective ISV partners.

Specifically, you will:

• Identify Affiliate’s / ISV’s sales pipelines and how the company can add value.

• Build opportunities from an embryonic stage through to a full payment solution.

• Investigate possible technical solutions both in-house and with technology partners.

• Analyse end customer sales activities, identifying reasons for trends, develop partner/vendor relationships and data reporting to increase sales volumes / upsell opportunities.

• Account manage partner relationships and assist with customer service and onboarding.

Responsibilities

• Account Manage existing affiliates (approx. 6) and ISO/ISV (approx. 3) relationships.

• Approach a list of 20 new ISV’s to create opportunities to either sell solution or book appointments for the Country Manager to run the sales meeting.

• Identify Affiliates/ISO’s pipeline and forthcoming projects and how we can add value help.

• Support existing partners’ and the day-to-day support they need:

o Regular contact
o Support the partner’s customers to onboard via the company's Sales Portal
o Provide regular reporting to partners
o Answer and resolve questions for the partners’ customers, for example around: KYC/AML, customer service issues and customer on-boarding e.g. can we on board this type of customer?

• Build opportunities from scratch to offer a full solution.

• Investigate possible technical solutions and offer sales support to affiliates/ISV’s

• Look at sales trends of end customers to identify reasons for drop off or increase in sales volumes, use data to assist partner to identity solutions to generate more business / upsell opportunities.

About The Desired Candidate

You will report directly to the UK Head of Sales and work closely with a number of internal teams including, Technology, Marketing, Risk, AML, Customer On-boarding so you will need to be able to work in a matrix management structure and manage multiple concurrently running projects.

• Proactive high driven (will invest their own time to develop their own product, company and market knowledge.)

• Able to work in a matrix management structure influence to obtain the results needed in the role.

• Software, Technology of hardware solutions sales background.

• 3-5 years account management experience.

• Experienced with approx. 2/3 account management + 1/3 new business sales.

• Work through a matrix environment.

• Be able to support multi-channel approach (LinkedIn, email, f2f, telephone, Teams Calls).

• Hold accomplished account management skills able to demonstrate consistent sales growth.

• Have sold a technology, hardware or software solution.

• Be able to support a multi-channel approach (LinkedIn, email, face to face, telephone, video).