Partner Relationship Manager

About the Company

​From instore and online card processing, to card issuing and ATM, our client touches every part of what is arguably Fintech’s most exciting investment spaces. Operating pan-European they maximise payment acceptance for customers through a combination of best-in-class technology, constant innovation, and in-house expertise. They are independently owned and enjoy the backing of leading Fintech investors. With an impressive growth trajectory, this company are constantly looking for the best and brightest industry talent to help support their ambitious goals.

About the Opportunity

As a Partner Relationship Manager, you'll be part of our clients Partner Team reporting to the Head of Account Management. This role manages a growing list of ISO partners that rely on our clients acquiring platform and services.

Responsibilities

• Building a strong relationship with existing and new ISO Partners in order to maximise customer applications and drive the growth and diversity of your portfolio.

• Analysing data and respective commercial strategies to drive partner performance and inform internal decisions on product needs, process improvement and management direction.

• Develop strong relationships internally with operational teams to ensure support of your customer’s queries and needs.

• Assisting with maintaining a robust and accurate sales pipeline by utilising our CRM tools.

• Set monthly meetings with Partners to identify current status, wallet share, needs, pain-points, and ensure alignment with our clients short and long term growth strategy.

• Develop bespoke communication models across portfolio to ensure successful customer experience is fulfilled.

• Meeting fraud and chargeback ratio targets by working closely with our risk team and Partners to maintain a balanced portfolio of merchants in accordance with our business strategy.

• Working closely with the boarding team to understand best practice for boarding applications and communicating the progress and quality of applications to your client.

• As face of our clients, facilitating full circle feedback loop while working with marketing and product team, helping develop GTM strategies and driving process improvement via the Sales Operations team.

• Keep apprised of changing market conditions, competitive landscape and new technologies.

• Be a contributing member of a small, growing team that is the heart of the business and consequently have a large impact on the company and it’s success.

About the Candidate

• Relevant experience as a sales professional with extensive experience in Account Management, with knowledge of the ISO partner model.

• Previous experience working for the payments sector with knowledge in Acquiring and/or Payment Gateways.

• Ability to build strong, valuable and lasting relationships where you are a trusted advisor to our customers.

• History of presenting to and negotiating.

• Proven ability to understand the business and technical requirements of integration to a platform.

• Motivated, attention to detail and desire to deliver results-Extremely self

• Written and oral communication, including formal presentation skills

• Salesforce working knowledge of common business software and CRM

• Ability to illustrate a proven track record of success

• Experience with legal agreements and redlining process during negotiations

• Ability and willingness to travel approximately 30-50% of business days throughout the UK and potentially Europe.

• Ability to understand both UK and European regulatory frameworks, payment regulation and card scheme rules.

What's on Offer

• 25 days holiday per year, plus a day off on your birthday and if you're moving house

• Private Medical Insurance

• 4x salary life assurance

• Income protection

• 6% employer pension contributions

• Health Cash Plan cover

• £70 towards an eye test/pair of glasses

• Bike to Work Scheme

• And discounts with a range of retailers