Payments Product Manager

Location London
Discipline: Product
Salary: £80,000 Plus Package
Contact name: David Earles

Contact email:

About the company

Our client is a leading Bank/Payments brand in the Large Corporate sector (FTSE 250), offering clients a suite of market leading acquiring solutions across POS, e-Commerce and Gateway propositions.

About the opportunity

As a Product Manager within Everyday Banking Payments, you'll be responsible for product, proposition, and commercial management of payments for our clients Personal Current Accounts, across the core brands for the Group ensuring that products and services meet the changing needs of customers.

This is a rare opportunity well-suited to a colleague with experience in product management to join our clients Travel, FX and Debit Card Issuance team, part of Everyday Banking Payments.

Our clients payment team are responsible for leading the FX and Travel payments products, developing propositions and initiatives and delivering commercial objectives. In addition, they handle product financials and analysis, relationships with key external partners, lead risk, and oversee marketing and digital activity for their products.

Key Accountabilities:

In this role you'll be responsible for ensuring the ongoing success of our clients FX and Travel payments products through delivering product propositions and improvements, in response to strategic and regulatory drivers.

As well as developing great propositions for customers, you'll also need to take into account the strategic, commercial, market and regulatory context. This will involve handling recommendations through governance approvals and their end-to-end delivery. This requires excellent communication and customer leadership skills, to influence across a range of functional fields and achieve effective solutions quickly and clearly.

As a Product Manager you'll:

  • Set and deliver innovative and leading positions in the evolving payments landscape.

  • Have a good understanding of retail products and trends.

  • Lead product financials and analysis. Handle risk successfully, taking calculated risks and implementing appropriate mitigation strategies.

  • Influence customers and build strong constructive partner relationships to achieve strategic plans. Hold relationships with external partners and maintain relationships successfully.

  • Continuous understanding and monitoring of external markets and competitors.

  • Build compelling narratives and influencing plans using a range of communication mediums (briefings, presentations, reports).

  • Lead marketing and digital marketing activities, working with cross functional teams to deliver. Influence and partner with platform teams on customer journey designs and plans.

About You

  • Experience within Consumer/ Retail Banking within a business facing role.

  • Strong analytical skills, comfortable analysing customer data (in Excel) to understand trends and patterns for proposition development.

  • Strong communication and presentation skills, which is evidenced through presentations to a senior/ executive audience through written and verbal methods, with a high attention to detail.

  • Risk management and governance experience within a Bank environment with an awareness of regulatory and policy requirements

  • Planning and problem solving with a record of solving business problems and seeing through to delivery.

  • Influencing and relationship management skills - working with key stakeholders across the business to drive forward propositions and delivery.

  • A background in Consumer/ Retail Payments or Personal Current Account Product Management beneficial .

  • Knowledge of Consumer/ Retail FX Payments including pricing expertise to different customer cohorts beneficial.

What’s on offer

Join our client and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

Our clients focus is to ensure they're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. They want they’re people to feel that they belong and can be their best, regardless of background, identity or culture. They were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why they especially welcome applications from under-represented groups. They’re disability confident. So if you’d like reasonable adjustments to be made to their recruitment processes, just let us know.

Benefits Include:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies