Senior Client Manager
Location | London |
Salary: | Salary DOE |
Contact name: | David Earles |
Contact email: | david.earles@tpn.co.uk |
About the Company
Our client sits firmly in the fin-tech market and have close relations with national and international banking giants and industry leaders. With their diverse range of projects, their goals are ambitious, and the pace is quick. They're looking to recruit people who are not afraid to challenge the status quo and can help them achieve their mission of delivering the best loyalty programmes around the world.
About the Opportunity
Our client are looking for a commercial individual that can cultivate and grow Tier 1 financial institution clients. This person will drive forward their customer engagement programmes to give more value back to their banking clients and their customers. You’ll need to be able to identify opportunities and understand client’s unique strategies and priorities that ensures successful alignment for all parties. Key to this role is having the empathy and ability to understand the channel to the clients’ customers. This is an exciting opportunity for someone who has a track record of success of working with senior level contacts across multiple functions. If you are autonomous, commercially driven, exceptionally organised and strategic with experience of working in a high-growth, ambitious, fintech environment, then this could be the perfect fit for you. This position will be a key contributor to the company’s continued UK expansion, meaning there’s also plenty of career growth opportunities. Each day will bring a new and exciting challenge!
Responsibilities
Responsible for the day to day running of key banking client relationships, proactively working with a range of teams internally and in the client to deliver against programme KPIs and business performance
Understanding the bank client’s business and programme objectives to identify and deliver new strategic opportunities supporting innovation and improvement
Monitoring client and market trends and insights to identify new opportunities and grow profitable revenue streams
Establishing and maintaining trusted and effective client relationships, aligning them to their client’s strategy
Being the voice of the client within the company- lead and coordinate matrix teams to deliver against key goals and objectives
Organising and leading performance and planning meetings with client and internal teams
Maintaining accurate revenue forecasts and budgets, alongside the programme performance
Supporting continuous improvement upholding standardised level of service quality
Complying with all their client’s values, policies and industry regulatory guidelines
Managing blue chip banking relationship, and at various management levels - each day will bring a new and exciting challenge
About the Desired Candidate
5+ years working in, or closely with, retail banking, payments or the fintech environment
Strategic thinker who is highly adept at anticipating consequences and opportunities
Create/Convert new client revenue opportunities and drive revenue generation
Support Business Development teams in order to drive growth and additional business streams
Demonstrable client and/ or partner management experience
Self-starter with a strong work ethic, positive attitude that values entrepreneurialism and results, taking great pride in a job well done
An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience
Highly organized, able to manage and deliver against multiple priorities
Proven track record of conceiving, negotiating and delivering creative solutions
Confident and calm under pressure, adaptive to changes, with a positive can-do attitude, demonstrating resilience in navigating changes, objections and escalations
KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability
High emotional intelligence
Team player mentality, seeking out incremental ways to support team objectives
Proficiency in MS Office, in particular Word, Excel and PowerPoint
Right to work and remain in the United Kingdom
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