Fraud Detection Specialist Up to £55,000

London, UK
1 days ago

About The Opportunity

Our client is a highly regarded and leading private bank who are headquartered in London. They are looking to appoint an experienced Fraud Detection Specialist, who will play a pivotal role in safeguarding the bank and its customers from financial loss. You will be responsible for identifying, analysing, and investigating fraud with a specific focus on detecting card and payment scams. Your expertise will help them maintain the highest standards of service and ensure the integrity of financial transactions.

The role holder will apply their fraud knowledge at both industry and business level to improve working relationships within the bank and effectively and efficiently process tasks and instructions. The role holder will support the Fraud Team to help the department evolve and develop in accordance with regulatory and business requirements.

Responsibilities

  • Manage and handle day-to-day fraud alerts, having in-depth conversations with customers on suspicious activity that has been flagged by various fraud systems, including scams across cards and payments. 
  • Conduct in-depth analysis of customers' accounts, transaction data, and other relevant information to identify potential fraud patterns 
  • Support the delivery of the Operational Resilience activity and the management of the business or signs of scams. 
  • Provide continual feedback on identified gaps within fraud strategies and/or fraud processes linked to the identification and mitigation of fraud. 
  • Proactively identify emerging fraud trends through day-to-day alert monitoring activities and provide this information to fraud investigators to adjust rules. 
  • Assist the Fraud Operations Manager in appropriate resource planning and daily prioritization of various fraud queues. 
  • Review accounts for fraudulent activity and take appropriate actions per department procedures. 
  • Build, develop, and maintain strong relationships with other departments to ensure timely and effective response to fraud incidents. 
  • Conduct special projects at the request of the Fraud Manager responding to emerging fraud risks. 
  • When fraud is detected, ensure that the account/application is immediately “blocked” or declined preventing further fraudulent activity and minimizing losses. Appropriate escalations within the fraud team is expected. 
  • Support the delivery of the Operational Resilience activity and the management of the business continuity plans. 
  • Ensure incidents are recorded in the Incident Management System and reviewed and analysed.

About The Desired Candidate

  • Extensive experience within fraud detection/operations with expert-level ability at identifying scams. 
  • Ability to meet schedules and deadlines with thorough, accurate, and quality work. 
  • Capable of "challenging the norm" and thinking of new and innovative processes. 
  • Comfortable with ambiguity and change, and happy working in a fast-paced environment. 
  • Proactive problem solver, owning and resolving issues.
  • Ability to demonstrate expert level of understanding and application of authorised push payment fraud regulation and ability to identify these types of transaction prior to them leaving the bank.
  • An excellent working knowledge of banking industry developments, including legislative changes and industry advancements. 
  • Knowledge of Fraud activity which operates within regulation and legislation. 
  • The ability to work under pressure and produce a high, accurate output of work. 
  • Strong verbal and written communication skills. Utilises collaborative working practices with the ability to manage and coordinate where required.
  • Self-motivated individual with a “can do” attitude and ability to energise others. 
  • Strong organisational skills, attention to detail and a desire for investigation. 
  • Proactive management of individual workload and ability to work independently.
  • Technical knowledge of fraud, risk and assurance model which operates within regulation and legislation. 
  • Team oriented - demonstrates an interest in understanding of others; adapts to the team and builds team spirit.

Salary

Salary Up to £55,000 plus Bonus.
Flexible working in London

Additional Information

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